Trican is built upon providing superior customer service. The phone will never ring more than three times without being answered by a Trican representative. Each caller is greeted in either French or English by a real person, not a recording, making it easy and simple to place an order, get information or inquire about any of our products. Our staff is eager to assist customers, and are experts in knowing which products will help our customers execute their projects successfully and precisely.
We strive to continuously improve our customers’ satisfaction. It is important for us to know that our customers are not only pleased with our products, but they are also pleased with our services. Our innovative technology helps us get product into our customers’ hands when they need it, where they need it. And we appreciate any customers’ comments or suggestions that can help us continue to improve our services and build life-long relationships.
It is imperative that our customers are updated on the latest products and developments. By doing so, Trican utilizes various means of communication to reach our diverse range of customers. We want to make it easy for customers to know which products are best for their project and deliver results without hesitation.
In support of Trican’s mission, heritage and initiatives, our staff consistently considers the customer first by making them a priority and delivering prompt and accurate solutions. Putting the customer first exemplifies Trican’s values: honesty, truthfulness, knowledge and understanding. The primary measure of success for Trican is customer satisfaction.