LAST UPDATED APRIL 2019

Privacy Policy

By using or accessing this site, http://www.tricancorp.ca/ (the “Site”), you accept and agree to be bound and follow these terms of use (“Legal Terms”) and this Privacy Policy. If you do not want to agree to these Legal Terms and the Privacy Policy, you must not access or use this Site.

As the administrator of the Site, Trican Corporation and its affiliates (“Trican”) may at any time revise these Legal Terms by updating this posting, so you should periodically examine the current Legal Terms to which you are bound.

This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose that is not expressly permitted by Trican.

Collection of Information

A. The Information We Collect

Personal Information. Personal information means any information about an identifiable individual, including without limitation, your name, address, email, telephone number, financial information, credit card numbers, banking information survey information/responses, site registrations including usernames and passwords, information that you provide, including when you contact us with feedback, an inquiry, complaint, or any other information which might reasonably be used to identify you individually (collectively “Personal Information”).

When you visit the web site, we collect information that you voluntarily provide to us, and information that is passively or automatically collected from you.

Information You Provide To Us. On the web site you may request information, subscribe to a service such as a newsletter, or register to order products. To provide these services, you may need to provide to us, Personal Information, such as: name, mailing or e-mail address, or telephone number.

Information That is Passively or Automatically Collected. We, and our third-party service providers (“Partners”), may use automated means to collect various types of information about you, your computer or other device used to access our web site. A representative, non-exhaustive list of the types of automatically collected information may include: network or Internet protocol address and type of browser you are using (e.g., Chrome, Safari, Firefox, Internet Explorer), the type of operating system you are using, (e.g., Microsoft Windows or Mac OS), the name of your Internet service provider (e.g., Comcast, Verizon or AT&T), mobile network, device identifiers, device settings, browser settings, the web pages of the web site you have visited, web site visited before and after you visit our web site, the type of handheld or mobile device used to view our web site (e.g., iOS, Android), geo location information, and the content and advertisements you have accessed, seen, forwarded and/or clicked.

B. Use of Collected Information

We, along with our Partners, may collect, store and use your Personal Information to:

  • provide and communicate with you about the Site or your account with us;
  • fulfill your requests, including without limitation requests for product orders, newsletters and notifications;
  • respond to your inquiries;
  • communicate with you about other products, programs or web sites that we believe may be of interest to you;
  • enforce the legal terms that govern your use of the Site;
  • prevent fraud or potentially illegal activities on or through the Site;
  • customize or personalize ads, offers and content made available to you based on your visits to and/or usage of this Site or other online or mobile websites, applications, platforms or web sites, and analyze the performance of those ads, offers and content, as well as your interaction with them; or
  • to comply with legal and regulatory requirements, and resolve any disputes that we may have with any of our users or suppliers;
  • perform analysis regarding how you use the web site and other user analytics; and
  • for other purposes for which you have provided your express consent (together, the “Purposes”).

Cookies and Other Technologies. We and our Partners may also use cookies and other technologies to run the Site, or to advertise products to you when you visit other web sites or applications. Cookies are small files stored by your web browser to retain your preferences. We may also use additional technologies such as pixel tags, tracers, tracking scripts, clear GIFs and other technologies, and may permit our Partners to use these technologies. We use these technologies for purposes such as measuring the effectiveness of our advertisements or other communications, determining viewing and response rates, and determining which offers to present to you on our own or on third party sites. These technologies may also be used to analyze how you interact with the Site and elsewhere, and more generally, to learn more about you and what web site services or offers you might prefer to receive.

For example, we may use Google AdWords Remarketing and other tracking technology tools which allow us to tailor our marketing to better suit your needs and only display ads, particularly across the Google Display Network, that are relevant to you.

Trican may also permit third party companies to place banner ads and text links this Site. We may place our banner ads and text links on other third-party companies’ sites. These banner ads and text links contain small graphics with unique codes and use cookies to perform tracking and reporting activities.

Certain features of this Site may not work without use of passive information collection technologies. These cookies or other tracking technologies do not identify you without additional identifiable information, or give access to your computer or mobile devices.

If you do not wish to see ads from products or services you visited on this web site, please find below ways you can opt out:

You can also visit http://www.aboutcookies.org for more information on how to manage and remove cookies. Please note that if you disable cookies, the web site may not function as intended and your use of the web site may be limited.

C. Disclosure to Third Parties

We may disclose your Personal Information to our affiliates and related companies for the Purposes described in this Privacy Policy, some of which are located outside of Canada.

We may also disclose your Personal Information to our third-party service providers who perform services on our behalf. These services may include managing the Site, fulfilling orders, call center services, billing and payment, marketing, information technology, data hosting and processing services.

If all or part of Trican is merged into another entity or if Trican is involved in another situation involving the transfer of some or all of our business assets, the Personal Information we have about you may be transferred to a third party as part of the negotiation or completion of that transaction.

In addition, we may disclose your Personal Information to government authorities or third-party organizations as permitted or required by applicable law, including when we have a reason to believe that such disclosure is necessary to identify, contact, or bring a legal action against someone who may be causing injury to or interference with our rights and property or those of any other person. We may also disclose your Personal Information when we believe the law requires it and in any situation that involves threats to any person’s physical safety.

Some of these third parties to which your Personal Information may be disclosed may be located outside of Canada and your Personal Information may be transferred to, processed and stored outside of Canada. While outside of Canada, your personal information will be subject to applicable foreign legal requirements, which may include lawful requirements to disclose Personal Information to government authorities in certain circumstances that differ from Canadian laws.

D. Your Data; Your Rights

Subject to certain legal exemptions, you may exercise your rights to:

  • Access: access a copy of your Personal Information held by us; or
  • Corrections: have your Personal Information updated or changed for accuracy.

We may request certain Personal Information for the purposes of verifying the identity of any individual seeking access or correction to their Personal Information records, unless legal requirements prevent this type of request.

By using this Site and providing your Personal Information, you are consenting to our use of your Personal Information in accordance with this Privacy Policy. By contacting us at the address below, you can withdraw this consent, and request that we delete your Personal Information, whenever you want, unless legal requirements prevent this action.

To exercise any of the rights mentioned in this Privacy Policy or if you have questions or comments relating to this privacy policy or our use of the Information, you may contact us at privacypolicy@glenraven.com.

E. Confidentiality of Collected Information

Trican regards the Personal Information you provided to us strictly for communications between you, our company, and our affiliates and Partners.

Your information will not be (i) sold to any person or company; or (ii) shared with any person or company except as otherwise permitted in this policy, disclosure is required by law, or to comply with a court order.

F. Security

Trican takes reasonable steps to protect your Personal Information as it is transmitted from your computer to our Site and to protect your information from loss, misuse and unauthorized access, disclosure, alteration or destruction. All information is stored on servers, which are protected by commercially reasonable measures. You should keep in mind, however, that no internet transmission is ever 100% secure or error-free. In particular, email sent to or from this Site may not be secure, and you should therefore take special care in deciding what information you send to us via email.

 

G. Retention

Personal information will be retained only as long as necessary for the fulfilment of the Purposes for which it was collected and for which consent was received, unless otherwise required by law. Personal information that is no longer required to fulfil the identified Purposes will be destroyed, erased or made anonymous.

G. Children

We do not knowingly collect, use, or process Information of users who are under 13 years of age. In fact, this Site is intended solely for users who are 13 years of age or older.

E. External Links

This site contains links to other web sites and Trican is not responsible for the content, privacy policy, or business practices of these sites.

F. Changes and Updates to Privacy Policy

Trican reserves the right, at any time and without notice, to make additions, changes, updates or modifications to this privacy policy. Policy changes are in effect once posted to the Site. Please refer back to this policy periodically for any updates or changes. The terms of this privacy policy shall be governed by the laws of the province of Ontario, without regard to conflicts of law principles, and the exclusive venue for any legal dispute regarding this privacy policy shall be in the provincial and federal courts located in Ontario.

Copyright © 2019 Trican Corp. All rights reserved.